Pricing

What are end users?

End users refer to monthly active users. These are users, who are generating position updates through your app during an individual month.

What support do you provide?

All of our users get access to our collection of documentation, starter apps, tutorials and video tutorials. From Hacker plan onwards we offer limited support. limited support includes answering to support tickets sent by mail within 24 hours. From Team plan onwards we offer full support, which includes a 2-hour setup session where we help you design your action flow, ensure that your venue is setup correctly and answer your integration-related questions.

What payment methods do you support?

Our automatic payments are handled by Stripe. Stripe supports credit and debit card payments from major cards -Visa, MasterCard, and American Express. For enterprise plans we can also issue invoices.

Do the prices include taxes?

The subscription plans are meant for companies, and the prices are displayed as VAT 0%. Country-specific taxes may apply. For Finnish customers VAT will be charged automatically. If you are a private individual that wants to purchase a plan, please contact us.

When is my new plan activated?

Your new plan is automatically activated, when you make the purchase.

What if I go over the limit?

If you go over one of the limits in your plan, we will send you a warning by email and give you 2 weeks time to convert. After that we reserve the right to stop API calls from your account.

Can I get a receipt?

Your receipt will be automatically sent to your email.

How can I upgrade my plan?

You can upgrade your plan at anytime. The remaining value of your old plan will be reimbursed from your new plan. You’ll have access to the new plan’s features immediately.

How can I downgrade my plan?

You can downgrade your plan at anytime, if needed. Your old plan is valid until the end of the 30-day period since your previous payment, and you will be transferred to the new plan after that.

How can I cancel my subscription?

We will be sad to see you go, but naturally you can also cancel your plan if the need arises. Downgrade to hobby plan to stop your submission charges. This will still leave you the opportunity to use your account on limited scale. If you would need to erase your entire account, contact us at sales@proximi.io.

How does the pricing of IndoorAtlas work with Proximi.io Platform?

Utilization of IndoorAtlas is subject to separate pricing, payable directly to them. See https://www.indooratlas.com/pricing for full details.