Saudi German Hospital Dubai is a large multi-specialty facility spread across several buildings and wings. The 9-hectare campus houses 40 different departments across multiple floors and buildings in a complex layout.
Problem
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The hospital’s layout makes navigating the premises challenging, especially for first-time patients and visitors.
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Departments, clinics, and diagnostic centers are scattered across different areas, and signage alone often wasn’t enough to guide people efficiently.
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Patients sometimes arrived late to appointments after getting lost, and visitors frequently stopped at reception for directions.
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These delays disrupted schedules and added extra workload for the staff.
Solution
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Saudi German Hospital Dubai partnered with Proximi.io to bring advanced indoor navigation to its multi-building campus.
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Proximi’s team integrated interactive navigation into mobile, website, and kiosks.
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The hospital’s floor plans were converted into detailed, high-resolution digital maps including every key location from clinics to cafés.
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Smart routing guides patients along the most efficient paths showing exactly where they are and how to get to their destination.
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Through a management portal, staff can quickly update maps and reroute pathways to keep navigation information current.
Result
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After launching the tool, the hospital saw fewer lost patients and direction-related interruptions at reception.
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There has been a noticeable difference in patient stress and staff workload.
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The solution has been actively used on interactive kiosks and mobile devices, with departments and doctors added to the navigation.
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Directions can also be shared with patients through WhatsApp and SMS messages.
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