Delivery & Key Account Manager
Dubai, UAE · Full-time · Hybrid / On-site
About Proximi.io
Proximi.io is an API-first indoor navigation and positioning platform. For 10 years we’ve helped venues guide their visitors across mobile apps, websites and digital kiosks. Our technology runs in 18 countries and handles over 2 million interactions a month. Our clients include some of the region’s largest shopping malls, as well as amusement parks, museums and hospitals across Europe and the Middle East. We’re headquartered in Helsinki, Finland and are opening an office in Dubai.
The role
We’re looking for an experienced professional who can own two things our clients care about most: getting projects delivered well, and feeling looked after long after go-live.
You’ll own a portfolio of around five strategic accounts, including major shopping malls and attractions. You’ll also lead delivery of new projects as the portfolio grows. This is a hands-on role at the intersection of our clients, our engineering team and our commercial team.
What you’ll do
Project delivery
- Own end-to-end delivery of client projects: scoping, planning, timelines, budgets and go-live
- Translate client requirements into clear specifications for our development and onboarding teams
- Coordinate across mobile, web, kiosk and API integrations, as well as on-site positioning deployments
- Manage risks, dependencies and change requests, and keep projects on track and on scope
- Run client-facing status meetings, UAT and launch readiness
Key account management
- Serve as the primary relationship owner for your portfolio of strategic clients
- Build long-term, trust-based relationships with stakeholders from operations teams up to C-level
- Drive renewals, upsells and expansion into new venues and features
- Monitor account health and usage, and proactively resolve issues before they escalate
- Bring client feedback back into our product roadmap
What we’re looking for
- 5+ years of experience in software project delivery, ideally in SaaS, location tech, proptech or digital products
- Hands-on experience managing key accounts or enterprise clients, with a track record of retention and growth
- Enough technical understanding to talk credibly with developers about APIs, SDKs, mobile/web apps and integrations
- Solid command of delivery methods (Agile, Scrum, hybrid) and tools such as [Jira / Asana / etc.]
- Excellent communication and stakeholder management skills in English
- Comfortable handling several projects and clients at the same time
Nice to have
- Experience working with clients in the GCC
- Background in indoor positioning, GIS, mapping, or smart-building / smart-venue technology
- Experience with retail real estate, malls, attractions or hospitality clients
What we offer
- AED 20,000–28,000 per month, plus a performance bonus tied to account growth
- Visa, health insurance, annual flights
- A key role in a focused, international team where your work is directly visible to clients
- Projects at well-known venues across the Middle East and Europe
How to apply
Send your CV and a short note about a project or account you’re proud of to annina.koskiola@proximi.io with the subject “Delivery & Key Account Manager.”
